USER SUPPORT
FAST SUPPORT.
LESS DOWNTIME.
MORE PRODUCTIVITY.
Aegis provides responsive technical support for employees, devices, applications and connectivity so routine IT problems do not become business interruptions.
HELP WHEN YOUR TEAM NEEDS IT
SUPPORT THAT KEEPS PEOPLE WORKING
REMOTE HELP DESK
Support for common workstation, software, account, printer, connectivity and user-access problems.
USER & ACCOUNT SUPPORT
User onboarding, access changes, password issues, Microsoft 365 accounts and routine identity support.
DEVICE SUPPORT
Troubleshooting for managed desktops, laptops, peripherals and approved business applications.
MICROSOFT 365 SUPPORT
Support for Outlook, Teams, OneDrive, SharePoint and common Microsoft 365 user issues.
ONBOARDING & OFFBOARDING
Coordinate accounts, devices, access and security requirements when employees join, move or leave.
ESCALATION & FOLLOW-THROUGH
Complex issues are escalated into infrastructure, network, cloud or cybersecurity support instead of stopping at the help desk.
MORE THAN A TICKET QUEUE
USER SUPPORT CONNECTED TO THE REST OF YOUR IT.
FAST RESPONSE
Routine issues are handled quickly so employees can return to productive work.
SECURE SUPPORT
Account and access support is integrated with cybersecurity and identity practices.
ONE TEAM
The help desk can escalate issues into the same team managing the underlying technology environment.
KEEP YOUR TEAM MOVING
IT PROBLEMS SHOULD NOT
CONTROL THE WORKDAY.
Talk with Aegis about responsive user support backed by managed infrastructure, cloud and cybersecurity services.